SOTISHOTELS.COM GUARANTEES YOU THE BEST PRICE
WHEN YOU BOOK A HOTEL FROM THE SOTIS HOSPITALITY MANAGEMENT GROUP
“IF YOU FIND A LOWER PRICE ELSEWHERE, WE’LL MATCH IT AND LESS – 15%”
Terms and Conditions
1. Customer Impressions
If customers book a SHM Hotels via online at our official brand.com website and within 24 hours find an equivalent offer on another third party booking site for the same hotel with the same room category same rate plans as well as rate policy being offered at a lower price (excluding local taxes and service charge but including booking fees), all SHM Hotels will honor the lower rate and give customers a further reduction of 25% for the first night only.
2. Guarantee Application
The Best Price Guarantee applies to reservations on Sotis Hotels, Sotis Villas, and Sotis Residences.
3. Applicable Rate
a. Hotels will not offer a cheaper internet/BAR rate in any other online booking site except in the official brand.com site.
b. Hotels will honor additional 15% discount from lowest price that found and claimed by guests in other third party online booking site customers book an SHM Hotels via online at our official brand.com website and within 24 hours find an equivalent offer on another third party booking site for the same hotel with the same room category being offered at a lower price (excluding local taxes and service charge but including booking fees), except brand.com. The additional 15% discount only applicable for the first night only.
4. The Best Rate Guarantee
applies solely to hotels room bookings, excluding the sale of all-inclusive packages (including an offer proposed at the hotel, transport services or any other service related to the room booking) The rates covered by the Best Rate Guarantee must be accessible to the general public and available for reservation; expressly excluded are:
I. Group rates
II. Corporate and government rates
III. Tour operator rates
IV. Conference and seminar rates
V. Specific promotional offers granting an additional discount after the booking is made (i.e. promotional codes supplied further to the registration in a newsletter)
VI. Rates granted to SHM Hotels partners and their employees
VII. Owning company rates
VIII. Member rates
5. Type of rooms
The Best Rate Guarantee applies to the same room category as booked on SHM Hotels websites. The room category claimed must be available and bookable on another website at the time of verification by the SHM Hotels customer service department.
6. Dates and Length of the Stay
The Best Rate Guarantee applies to the same dates as booked on Internet sites. For claims concerning a booking of two or more consecutive nights (at the same hotel), the Best Rate Guarantee applies based on the price per night and not on the total amount of the stay.
If the rate found on another Internet site with a different currency from brand.com, it has to be changed to IDR for a valid comparison. Other currencies except IDR will not allow for comparison.
8. Sales of Conditions
The sales conditions/policies associated with the rate on another Internet site must be the same as the sales conditions of the rate booked on SHM Hotels Internet sites for the Best Rate Guarantee to apply.
This concerns in particular:
– prepayment and deposit requirements
– cancellation conditions
– conditions regarding modification of the reservation
9. Claim Handling
After verification by the customer service department, the Best Rate Guarantee will be granted if your claim meets all the conditions of application. The customer service department will send an e-mail with the reservation confirmation number as well as the new rate applicable. In the case of a prepaid reservation rate, the hotel will reimburse the difference in price on the credit card initially debited online.
If the claim does not meet the conditions of the Best Rate Guarantee, the customer service department will send you an e-mail stating that the Guarantee cannot be applied. Should Customers wish to cancel the reservation made on SHM Hotels Internet sites, the sales conditions applicable are those stated in the sales conditions presented on the site.
11. Payment at the Hotel
Upon departure from the hotel, the rate confirmed by the customer service department will be billed together with any other services not included in the reservation (restaurant, bar, laundry, etc.). If the rate was prepaid at the time of the booking, only the services not included in the reservation (restaurant, bar, laundry, etc.) will be billed at check-out.
SHM Hotels decline any responsibilities regarding any expenses that may arise from canceling a reservation, for all reservations made on any Internet site other than any SHM Hotels Internet site. SHM Hotels reserve the right to modify or terminate the Best Rate Guarantee and its terms and conditions of this Guarantee at any time and without prior notice.